The offer and sale of products made on the website www.zucchero.shop are governed by these General Conditions of Sale.
For any other legal information, please refer to the sections: Privacy Policy, Cookie policy and Shipping and Returns.
The customer is required, before submitting his purchase order, to read carefully these general conditions of sale.
The submission of the purchase order implies the full knowledge and express acceptance of these general conditions of sale and what is indicated in the Order Form.
The customer is required, once the online purchase procedure, to print and keep these general conditions of sale and the order form, already viewed and accepted.


1.1 These General Conditions of Sale have as their object the sale of products made online through e-commerce service on the site www.zucchero.shop
1.2 The products sold on the site can be purchased and delivered exclusively in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the order processing procedure.


2.1 The site www.zucchero.shop and its contents are the property of Papillon S.r.l. - Via G. Galilei 4/8 - 80027 - Frattamaggiore (NA) - VAT: 02793251212 - Business Register NAPLES: 517912. Each purchase transaction will be governed by the provisions of Legislative Decree no. 185/99, D. Decree 206/05 and ss. changes and as regards the protection of confidentiality, will be subject to the rules laid down in D. Decree 196/03 and ss. changes.
2.2 The Customer is forbidden to enter false and/or invented and/or fictitious names in the on-line order procedure and in further communications Papillon S.r.l. reserves the right to prosecute any violation or abuse, in the interest and for the protection of all consumers.
2.6 By accepting these Conditions of Sale, moreover, you exonerate Papillon S.r.l. from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by you at the time of placing the order online, being yourself as the customer solely responsible for their correct entry.


The contracts of sale of the products on the website www.zucchero.shop, are considered concluded when the purchase order placed by the customer reaches Zucchero Shop according to the forms and modalities provided by the same platform www.zucchero.shop. Only where it is expressly provided, indicated or reported directly to the customer, the order will be finalized except the prior consent and confirmation that Zucchero Shop will send to the customer after the order placed that will be intended as a mere "order proposal" (ex: gummy sweets). Zucchero Shop will promptly send to the customer a receipt of the purchase order made by the customer. The customer, by sending his purchase order electronically, declares to have read and accepted these general conditions of contract as well as the further legal notes on the site (privacy - data processing - etc. ...) and undertakes to observe and respect them in its dealings with Zucchero Shop.


The Customer is obliged, before submitting his purchase order, to read carefully these general conditions of sale. The forwarding of the purchase order implies their full knowledge and acceptance. The customer is required, finally, once the purchase process online, to print and keep these general conditions of sale, already viewed and accepted during the conclusion of the contract. Our Company may revise these general conditions from time to time. Whenever you order products from our Company, the contract will be applied to the conditions in force from time to time. Our Company reserves the right to modify these general conditions that will always report, at the top of this page, the version released. (ex: number/year, processing date).


Sending the order on-line, the Customer transmits to Zucchero Shop an order or a proposal to purchase the product, as specified in the point sub. letter B) and/or the products included in the cart. When the Customer places an order on-line for the products he has placed in the cart, he agrees to purchase them at the displayed price and under the terms indicated in these General Conditions of Sale. Any requests by the customer other than the following general conditions of sale will not be taken into account unless expressly approved.


Zucchero Shop, in the full respect of commercial transparency, wants to point out that the products on sale on Zucchero Shop website respect high quality and reliability standards. This information applies to all products on the site Zucchero Shop.


1.1 It is possible to place orders through the Internet at the following page www.zucchero.shop, following the purchase procedure provided therein. (eg product selection, quantity, choice of payment method, shipping, order conclusion)
In any case you can place your order only after the customer has provided an e-mail or other personal credentials necessary to identify themselves.
1.2 For purchases by minors is necessary the consent of the legal representative; 1.3 The order placed by the customer is an offer that binds to the conclusion of the purchase. Zucchero Shop sends to the customer an e-mail for information purposes only in which the receipt of the order is notified.



In accordance with the provisions of the law in force, on www.zucchero.shop the customer has the right to exercise the contractual withdrawal within and not later than 14 days from the receipt of the goods by means of a written communication having a certain date (e.g. by mail, telefax, e-mail) as well as the consequent return of the product at his own expenses within the following 14 days.

The withdrawal must be addressed to:
Papillon S.r.l. - Via G. Galilei 4/8 – 80027 - Frattamaggiore (NA) info@zucchero.shop
For the return of the product it is necessary to enclose the invoice, a copy of it or a copy of the order, to allow a faster processing of data. The delivery must take place at Papillon S.r.l. - Via G. Galilei 4/8 - 80027 - Frattamaggiore (NA), no later than 14 days after the manifestation of the will to terminate the contract. The right to withdraw unilaterally from the contract can not be exercised if the goods are used, tampered with or otherwise altered from the conditions in which it was at the time of delivery to the buyer. The right of recess will be operating only in the transactions intervened between consumer and vendor like expressly previewed from the enforced norm with express exclusion of the transactions happened between commercial operators or professionals in kind.
In case of legitimate exercise of the right of recess, the Client must return the Products to the Seller, in conditions of substantial integrity, not deteriorated except for what results from the necessary manipulation of the same, in their completeness and in their original packaging, delivering them to the courier for shipment without undue delay and in any case within fourteen days from the date in which the Client communicated the recess to the Seller.
The right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:
- order of Products that are likely to deteriorate or expire rapidly;
- order of sealed Products that are not suitable to be returned for hygienic or health protection reasons or that have been opened after delivery.

2.2 If the above conditions are met and, more generally, those provided for by law, the seller will refund the amounts paid by the buyer for the transaction within 30 (thirty) working days after the completion of the contractual termination for the exercise of the right of withdrawal.
Transport costs for the return of the products subject to the right of withdrawal are charged to the customer.

The request for withdrawal may be made using the standard withdrawal form prepared by the Consumer Code in Annex I, Part B, or by submitting any other explicit statement of intent to terminate the contract.


3.1 The purchases made on Zucchero Shop are processed from the date of conclusion of the contract and executed in terms that may vary from 5 working days to 15 working days due to the need of supply or production of the requested product as well as for any customization activities of the products.
The customer declares to be expressly aware of these terms and to accept them without reservation. We will not accept any request of withdrawal and/or reimbursement received by Zucchero Shop from the date of the order to the maximum period of delivery provided in this article. The period of delivery may be increased due to possible requests of personalization of the products or special requests (ex: products not expressly present on the website Zucchero Shop) or large quantities.
3.2 If the goods are not directly available, it is the responsibility of Zucchero Shop to immediately contact the customer to inform him of the situation communicating the expected terms of fulfillment of his order that can also be canceled if exceeding the terms provided in the previous paragraph (max 15 working days). In any case, to meet the needs of customers, Zucchero Shop will provide express indications on possible alternative solutions that may meet the satisfaction of the customer but always its right to wait for the supply of goods or revoke or modify the order placed.
3.3 Zucchero Shop will inform the customer by e-mail about the processing phases of the order of the goods as well as about the timing of delivery;


4.1 For most of the items with the possibility of "personalization" you can choose and submit a combination of letters, spaces and numbers to form an "Identification", a personalized message to be reported on your model, or request the embroidery of your logo. Our Company reserves the right, at its sole discretion, to refuse an "identifier/logo", for example if it contains a trademark of a third party or names of sports teams, athletes or celebrities that the user (and not even Zucchero Shop) has no right to use or if it contains material deemed inappropriate. In case of rejection of the "identifier" the user will be informed promptly by email.


Where the user proceeds to customize models on the site www.zucchero.shop site, you expressly grant Zucchero Shop a non-exclusive, fully paid, perpetual, royalty-free license to use, including but not limited to, the right to copy, modify, publicly display, distribute and sublicense, distribute and sub-license (in whole or in part) the relevant User Generated Content for any purpose that we deem appropriate, including but not limited to developing, manufacturing and marketing products and services and creating, modifying or enhancing the Website or other products or services.
User Generated Content will be considered non-confidential and our Company shall be entitled to use or disclose User Generated Content in any manner whatsoever without assuming any liability or duty of disclosure to you. You acknowledge and agree that you shall have no claim against Zucchero Shop or any other party in the event that User Generated Content created, posted or submitted by you is used by Zucchero Shop or such other party as set forth above. You warrant that any User Generated Content or other information submitted to www.zucchero.shop does not constitute and does not contain offensive, pornographic, defamatory, blasphemous, illegal material and does not violate, even potentially, the rights of third parties or applicable law.
4.4 Representation of products (graphics - colors - etc. ...)
The graphic representation of the products on the site www.zucchero.shop (images, technical data and descriptions) is made for the sole purpose of illustrating the product and is purely indicative. The products may therefore differ from what is represented on the video for technical reasons. (ex: chromatic divergence)


The products remain the property of Zucchero Shop until their full payment.


6.1 All prices are quoted in Euro and include the respective value added tax established by law. There may be additional shipping costs depending on the quantity ordered and the country of destination. The additional shipping costs, depending on the chosen methodology, will be submitted to the customer's attention automatically during the purchase process.


7.1 The forms of payment accepted are the following:

The Supplier accepts payment for products ordered by Credit Cards (Mastercard,Visa circuits,) and PayPal. The credit card data are managed directly by Banca Unicredit; PayPal data are managed directly by PayPal. The information is encrypted using the latest generation of encryption systems that prevent its use by third parties and are sent directly to the bank. Any eventual reimbursement to the Purchaser, if he is entitled to it, will be credited by cancellation of the payment by credit card or PayPal within 30 days from the date on which the Supplier became aware of the cause that generates the right to reimbursement.


8.1. All the commercialized products are covered from the guarantee previewed for law is in the relationships with private that for the professional sales (carried out therefore to companies, societies, individual firms or any holder of P.Iva).
8.2. In case of not possible reparation of the product we will proceed to its substitution with identical or compatible model.
8.3 The guarantee is applied to the product that presents a conformity defect, provided that the same one is used correctly, in the respect of its destination of use. In case of lack of conformity, Zucchero Shop provides, without cost to the customer (excluding transport costs), the restoration of conformity of the product by repair / replacement until the resolution of the problem.
8.4. In the event that, for whatever reason it is not possible to replace a product under warranty (repaired or replaced), will proceed, with the consent of the customer, the replacement of the product itself (if still in the list) or with another of equal characteristics and value or, finally, the release of a voucher for the same amount spendable on another product valid for 12 months from the time of release.
8.5 No damage can be claimed for the time taken to carry out repairs or replacements of products under warranty or for any damages for loss of earnings due to the occurrence of the product defect.
8.6 The voluntary tampering of the products or common problems related to normal use and/or wear of the product, excludes any form of warranty.


9.1 Zucchero Shop will not be responsible in any case and for any reason for damages to persons and/or things arising from improper use of products marketed through the site www.zucchero.shop



This contract is governed by Italian law. The exclusive jurisdiction and venue for any legal action brought by the Purchaser under these conditions or any additional legal guarantees will be the Court of Milan.


For anything not expressly provided for in this contract, the rules of Italian law in force shall apply.

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